Frequently Asked Questions

Condensation is moisture in the air settling on cold surfaces — it's common and often manageable with better ventilation. Damp usually means water is getting into the structure of your home itself, from the ground, a leak, or through a wall. A survey identifies which one (or which combination) you're dealing with, because the fix is very different.

Prolonged exposure to mould can aggravate allergies, asthma and other respiratory conditions, especially in children, older people and anyone with a weakened immune system. It's not something to ignore, but it's also very treatable — the priority is identifying the cause and removing it safely.

If you're seeing recurring mould, a musty smell, peeling paint or plaster, or damp patches that don't go away with ventilation alone, it's worth having a proper inspection. A survey gives you a clear answer instead of guesswork.

Yes — your initial survey and consultation is free, with no obligation to book any further work. You'll get a written report and a clear quote before anything else happens.

It depends entirely on the cause and extent of the problem, which is exactly why we survey first rather than quoting blind. You'll receive an itemised quote after your survey, so there are no surprises.

Many mould removal jobs are completed within a day. Damp proofing and larger remediation projects can take anywhere from a few days to a couple of weeks, depending on scope — your treatment plan will include a clear timeline.

Yes. We use family- and pet-safe products throughout, and we'll always let you know if a room needs to be temporarily avoided while a treatment cures.

Yes — damp proofing work carries a 10-year guarantee on treated areas. We'll also follow up after treatment to confirm the problem hasn't returned.

We currently serve homes across the UK. Get in touch with your postcode and we'll confirm availability and the next possible survey date in your area.